Good morning to all our clients.
I just wanted to make you aware of a glitch with Lloyds Cardnet who process our credit and debit card payments. Clients who paid by credit/debit card for their appointments on 29th August 2018 will see that the payment is showing on their accounts as being taken twice. To reassure you this is purely an issue with Lloyds Cardnet and that John Olivers has not taken your payments twice. Lloyds Cardnet are processing refunds as of 31 August 2018. This issue affects all our salons with the exception of Cromer who do not appear to have been affected. We apologise for any inconvenience caused.
Dawn (John Olivers Head Office)
IT’S ALL ABOUT HAIR
Our business is a combination of people and image. Our clients are discerning and mutual respect between client and stylist is very important. Our stylists are professionals who interpret each client’s needs to create a truly individual look.
John Olivers is committed to quality of employee training and high standards offering a full range of hairdressing services. We are the hair professionals.
We are aware that some clients have experienced problems with online booking. Please can you ensure when booking online that you complete the booking process by clicking on the ‘MAKE BOOKING’ button. You should see a message to say that your booking has been successful and you will then receive an email confirming your booking. If you do not receive an email, then please contact the salon as it is unlikely your booking has processed successfully.
To find out more about what is happening in some of our salons click on our Facebook, Twitter or Instagram links below – see some of our teams at work and some amazing styles and colour creations.